Process Redesign Under Volume Pressure

Adapted from CAS PM Case 5 (Permit Backlog) for operations leaders in high-throughput industries. A case-based course covering process analysis, bottleneck identification, and redesign under sustained volume pressure.

Process Redesign Under Volume Pressure adapts the CAS case-method instruction for operations leaders facing throughput challenges. The course is built around a realistic permit-backlog scenario — an ombudsman investigation, rising complaint volumes, an aging IT system, and staff under sustained pressure.

Learners work through the case file, analyze the current process flow, identify bottlenecks, and produce a redesign proposal. The course covers process mapping, inter-agency dependency analysis, benchmarking, risk assessment, and the political dynamics of process change.